Frequently Asked Questions (FAQs)

Talkvia is a dedicated guest messaging and customer support service for short-let and serviced accommodation properties. We handle guest communication before, during, and after stays—so hosts don’t have to manage messages themselves.

Talkvia is designed for:
• Short-let and Airbnb hosts
• Serviced accommodation operators
• Holiday let owners
• Property managers managing one or multiple properties
Whether you manage a single unit or a growing portfolio, Talkvia scales with your needs.

No. Talkvia does not manage properties or bookings.
We specialise purely in guest communication and customer support, working alongside your existing setup, cleaners, maintenance teams, and property managers.

We handle all routine and support-related guest communication, including:
• Booking enquiries
• Check-in and check-out instructions
• Property rules and house guidelines
• Wi-Fi, utilities, and amenities support
• During-stay questions
• Post-stay follow-ups and feedback
Urgent issues are escalated according to your instructions.

Yes. Talkvia offers 24/7 guest communication support, including evenings, weekends, and holidays—ensuring guests are never left waiting.

We prioritise fast response times, as speed is critical for guest satisfaction and platform rankings. Messages are handled promptly and professionally, helping protect reviews and guest experience.

Guests always interact with real human support agents.
We do not rely on basic auto-replies or chatbots. This ensures:
• Empathy in sensitive situations
• Better judgement during issues
• Clear and personalised communication

Talkvia can support guest communication across major short-let platforms such as:
• Airbnb
• Booking.com
• Direct bookings
• Other supported messaging channels
(Platform setup is discussed during onboarding.)

Yes. We align our communication with your:
• Property tone
• House rules
• Guest expectations
• Escalation preferences
Guests experience seamless support that feels like an extension of your business.

If a guest reports an urgent issue (e.g. access, maintenance, cleaning):
• We assess urgency
• Communicate calmly with the guest
• Escalate to the right contact (cleaner, maintenance, host, or manager)
• Keep the guest informed until resolution

We operate within clear escalation and decision guidelines agreed with you during onboarding.
Urgent issues are escalated quickly; routine issues are handled professionally without unnecessary interruptions.

Yes. Better communication leads directly to:
• Happier guests
• Fewer complaints
• Higher ratings
• Better visibility on booking platforms
We also handle post-stay follow-ups to help resolve concerns before they become negative public reviews.

Yes. We assist with:
• Post-stay messages
• Guest follow-ups
• Support requests after checkout
This helps protect your reputation and encourage positive reviews.

Absolutely. Many hosts start with one property and scale over time.
Talkvia supports both single-property hosts and multi-unit operators.

Yes. Talkvia is built to scale seamlessly as you add more properties—without increasing your stress or workload.

Pricing depends on factors such as:
• Number of properties
• Volume of guest messages
• Level of support required
We offer flexible options tailored to your operation.
👉 Speak with our team to get a custom quote.

Getting started is simple:
1. Speak with our team
2. Define your communication preferences and escalation rules
3. Onboard your properties
4. Let Talkvia handle guest communication

Yes. Transparency is important.
You’ll have visibility into how guest communication is handled and can stay informed without being overwhelmed.

Because:
• Guests expect human support, not scripted replies
• Automation can’t handle emotion or judgement
• Managing messages yourself limits growth and causes burnout
Talkvia delivers human-led, professional, 24/7 support—so nothing falls through the cracks.