Privacy Policy

1. Who We Are

We are a UK-focused platform offering smart property advice, full property management, and customer service support for short-let properties ("we", "us", or "our").

2. Personal Information We Collect

We may collect the following categories of personal data:

A. Information You Provide Directly

When you sign up or express interest in our services, we collect:

• Full name
• Email address
• Phone number
• Property details (such as property type, location, and ownership status)
• Any additional information you choose to share

B. Automatically Collected Information

When you visit the website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Cookies and usage data (see Section 9 on Cookies)

3. How We Use Your Information

We use your information to:

• Provide you with early access to our services
• Communicate updates, newsletters, and important announcements
• Offer occasional discounts and promotional offers
• Assess the property information you provide to recommend relevant services
• Improve our website, user experience, and service offerings
• Respond to enquiries and provide customer support
• Meet legal and regulatory obligations

We will not use your data for purposes that are materially different from the above without informing you.

4. Legal Basis for Processing Your Data

We rely on the following legal bases under UK GDPR:

• Consent – for sending newsletters, discounts, and marketing updates
• Legitimate interests – to improve our services, understand user needs, and protect the security of the site
• Contractual necessity – to prepare or deliver services you express interest in
• Legal obligation – when required to comply with UK laws

5. How We Share Your Information

We do not sell your personal information.

We may share your information with:

• Trusted service providers who help operate our website (e.g., hosting, email delivery)
• Professional partners assisting with property management or customer service
• Regulators or authorities when legally required

All third-party partners must comply with data protection laws and contractual confidentiality obligations.

6. How We Protect Your Information

We implement appropriate technical and organisational security measures, including:

• Secure server hosting
• Encrypted data transmission (SSL)
• Strict access controls
• Regular security reviews and updates

However, no internet-based service is ever 100% secure, so we encourage you to take appropriate precautions.

7. How Long We Keep Your Data

We retain your personal data only as long as necessary for:

• Delivering updates or services you signed up for
• Meeting legal and regulatory requirements
• Maintaining accurate records

If you withdraw consent or unsubscribe, we will securely delete or anonymise your data unless we are required to keep it.

8. Your Data Protection Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data ("right to be forgotten")
• Withdraw consent at any time (e.g., unsubscribe from emails)
• Object to or restrict certain types of processing
• Request data portability

To exercise any of these rights, please contact us using the details below.

9. Cookies & Tracking Technologies

Our web pages may use cookies or similar technologies to:

• Improve website performance
• Track usage for analytics
• Enhance user experience

You can control or disable cookies through your browser settings. Doing so may affect certain website functionalities.

10. Links to External Websites

Our website may contain links to third-party sites. We are not responsible for their privacy practices or content. We encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.